Rock Hard Info & Policies

GRADING
PACKAGING
SHIPPING
RETURNS
PAYMENT
PRIVACY
CONTACT
Hello & Welcome to our thrilling & involving page of information & thought provocational business mindedness. The information contained on this page deals specifically with the transactional portion of whizzkid1. Message boards and authorial contributions to the catazine type info can be found elsewhere. Monkey info esta aqui. If you have a specific question that isn't answered below, please feel free to write us.

GRADING

When we list condition, we will list it like this: VG+/VG. The 1st grade refers to the vinyl, the 2nd refers to the cover. After that, notable defects will be listed. These are our definitions of the standardized grading terms used by dealers & collectors.

M (Mint): Whizzkid1 rarely uses the term "mint". A mint condition record would be one with absolutely no defects. If you see a record on whizzkid1 listed as mint you can be sure that sucker practically glows in the dark.
NM (Near Mint): A near mint record will have no scratches visible on the vinyl, unless they are extremely light, only acquired moving the record out in & out of the jacket. The record will shine with that magical rainbow sheen that new vinyl has. The label will not have any tears or writing on it, and it will for all intents & purposes look like it just was purchased new. Jackets will have no seam splits, extremely light ringwear, no pen marks, no tears, and only the most minor bent corners. These will be noted.
VG+ (Very Good Plus): VG+ is our most common grading for an LP worth mail ordering -- highly playable with very light marks and only the most minimal of surface noise, if any. VG+ covers are also very nice -- no splits (or splits that are no more than an inch - these will be noted), only light ringwear, slight bends and maybe if it doesn't seem too bad a corner crease (again, these will be noted.)
VG (Very Good): We only sell these on-line unless we think the item is particularly unique or desireable. Records may have some surface marks and slight (audible but unobtrusive) noise but NO deep gouges or areas likely to skip. Solid, playable, used copies of records that will not disappoint. Labels may have a name written in pen, but these will be noted. Covers may have some ringwear, some seam splits, maybe a name lightly written in ball point pen, radio station call letters, none of which should be obtrusive to your enjoyment of the product.
VG- (Very good minus): Rarely listed. Vinyl: visible and audible surface marks, probably pops. Should not skip. Label may have a tear or two, name written in heavy ink. Seam splits, ringwear, a tear, or heavy writing, all within careful bounds of reason. All defects will be noted in the descriptions.

G+ (Good Plus) or lower will not be listed on whizzkid1 unless they are of fabulous rarity or if the cover art seems suitable for framing. These items will be deeply discounted.

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PACKAGING

We ship on Mondays, Wednesdays, and Fridays. Our LPs & 45s are packaged in professional record mailers, with bubble wrap and flats for protection. For used records our standard procedure is to ship the record outside the sleeve (but inside a protective plastic sleeve) to prevent the record from splitting the jacket in the mail. If you do not want us to do this, please say so in your check-out notes or an e-mail & we will make every effort to accomodate your wishes.

Every effort is made on our part to see that your record will arrive safely to you. However, sometimes (VERY rarely) the post office busts a record up. To counteract this, you can spend some extra money to purchase insurance, especially if the album in question is very important to you (insurance is $1.30 for items under $50.) Uninsured records damaged in shipping are the responsibility of the purchaser. Whizzkid1 will make every effort to help you recoup the cost of a record damaged in the mail if they are insured. If the record is damaged or arrives in a condition you suspect has been caused by shipping, please contact us immediately and we will work out a resolution.

For most single CD shipments within the US, we will use a bubble wrap envelope bolstered with cardboard bracers on either side of the CD, unless you request we do otherwise. Overseas CD shipments will be sent in a small cardboard mailer that looks like a little LP mailer.

T-shirts are shipped exclusively via priority mail and are packed in small priority boxes.

Your packages will be personally wrapped & blessed by the ultimate goddess of packaging, Wonder WomLynn, whose skills with cardboard, bubblewrap & tape are whispered legend among mail order customers around the world. It is rumored that many German, Japanese & California record collectors have small shrines in their "listening rooms" set up to Wonder WomLynn, and that they pay small tribute to her every night, asking her to safely guide their packages to their doorsteps, even if they didn't come from Whizzkid1 & she didn't pack them herself.

Contact us if you have any concerns, questions or special packaging requests.

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SHIPPING

Due to its extreme affordability, we generally use media mail to ship records, trading cards, CDs,& 7"'s. If it's media, we ship it media. You will have the option to purchase priority mail, insurance, and all that add on hoodickey when you check out -- we also provide a shipping rate calculator for you multiple item buyers and overseas collectors. We do charge an extra dollar fifty "shipping & handling" charge, but believe us, it all goes into packaging. All that cardboard & bubblewrap isn't cheap. T-shirts, not being officially acknowledged by the government as a communications medium (we know, the goverment is behind the times on this front, but we all have to get over it) are shipped Priority Mail.

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RETURNS & CONCERNS
Whizzkid1 makes every effort to carefully grade and describe the records we sell. But sometimes we make mistakes. If you feel the record or CD has been misrepresented in our description, please contact us as soon as you have inspected the item and we will try to figure out how to resolve the situation, either through a refund, a credit exchange, or through an adjustment in price that more accurately reflects a mutual perception of the value of the record.

We ask that you inspect your Whizzkid1 purchases as soon as you receive them. We ask that you get back to us within a week of receiving the item if you have a question or concern. It is difficult if not impossible for us to do anything if we receive a complaint from you a month after you’ve received the record.

If you do feel you need to return an item, please contact us first! We will send you an authorization number and tell you where to send it. Items returned w/no return number will be looked upon with less generosity and eagerness of resolution than items w/a return number. So this is in your best interest.

All Whizzkid1 Pearls of Whizzdom recommendations are based upon the subjective taste of the pearl divers. While these selections are arrived at after years of music listening and what we feel are refined and knowledgable tastes, we cannot guarantee that you will feel exactly the same way about a recording. Should you make a purchase based on a Whizzkid1 recommendation and feel that the quality of the recording is not suited to your taste, let us know. Most likely we will be unable to give you a refund, but in some cases an exchange may be possible. Shipping costs on this sort of situation will be your responsibility.

Please retain the original packing material from your purchase until you are satisfied that it is what you ordered, in satisfactory condition. Should you need to do a return, you can then turn the packing material inside out and use it to insure the item returns to us in the condition you received it. This will better insure the accuracy of your claim and enable us to make returns or issue credit in a mutually satisfactory manner.

Any quality control issues concerning our product should be directed here.

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PAYMENT

The easiest, quickest, & most reliable method of paying for one of our products is through the shopping cart. Most of our used items are one of a kind, and purchasing them through the shopping cart immediately puts them on hold for you & pulls them out of purchasing circulation. You can use the shipping calculator in the checkout area and will have a total in a very few moments, and then pay through our secure server.

If you want to purchase a record from us by paying with a money order or by calling us with credit card information, or even use Paypal, we would be thrilled, but the process is a little longer, and if someone purchases an album you want through the shopping cart before we manage to manually take it down then we will have to sell the record to the shopping cart customer. Before assessing a final value charge to you, we have to take those records out of active status in our data base, and then we will give you a final charge. Really, we don't mind doing this. We love your money. We want your money. We will take your money. But it's easiest for everyone (but mainly us) if you use the shopping cart.

Money order customers and persons wishing to pay using methods other than our shopping cart should e-mail us with the item numbers and titles they are seeking, or should give us a call at 828-350-1160. Operators may or may not be standing by to eagerly take your order, but if we're here we're all about it. Feel free to ask us questions about items you don't see in the database - we may very well have access to them - there are literally thousands of LPs and CDs at whizzkid1's disposal not yet on the website.

Our mailing address is: Whizzkid1.com, P.O. Box 790, Asheville, NC 28801.

If you have payment questions or want to use another payment method, click here. If you are making specific requests for records on the site, please include the item number along with the title and artist in question. Thanks.

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PRIVACY

Whizzkid1 will not sell your e-mail addresses nor your purchasing habits nor your address nor any other information we glean for transactional purposes. We will also not send you our newsletter or updates unless you specifically request them. Items posted on whizzkid1 message boards are the respective property of the authors, although whzzkid1 reserves the right to use anything posted here as testimonial, propoganda, and ego bolstering.

Credit Card Purchases
Your credit card will be billed as “Whizz Records and Compact Discs”.
Security Policy:

• We use128 bit SSL encryption technology, on secure, high encryption credit card processing servers to process credit card transactions. For you this means that your credit card information cannot be stolen, hacked or anything else. It is 100% safe.

• The Information Collected by our web servers is for security of our servers only. By default, our web server logs all access to the server to include, IP address, referring url and hacking attempts. This information is not personal information but rather general information as your internet service provider is the only one who can match an IP address to a actual person..

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CONTACT

Whizzkid1 has been in the business for over 10 years, in both Missouri and in North Carolina. We have "graduated" from the store front to the on-line world and are glad you've located our site. Whizzkid1 is ALWAYS shopping for records, always open to suggestions, and obviously enjoys talking about music with fellow enthusiasts & lunatics. We have access to thousands of records not currently listed on the site, & are completely open to taking your requests & want lists. If you have specific albums you're looking for, please write us & we will let you know as quickly as possible whether or not we have access to a title, & its price. We can also set up want lists & be a personal shopper for you!

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whizzkid1.com
po box 790
asheville, nc 28802

"If you don't shop at whizz, you don't know what music is!"

- The Revelators

828-350-1160
whizzkid1@whizzkid1.com

© whizzkid.com 2003